Delivery and Returns

📦 Shipping Policy

We’re pleased to offer FREE UK delivery on all orders — no minimum spend required.

  • Delivery Time: 1–4 working days
  • Shipping Area: We currently ship within the United Kingdom only
  • Tracking: You’ll receive a confirmation email with tracking details once your order has been dispatched.

If you have any questions about your delivery, feel free to contact us at themysteriousjeweller@gmail.com.

🔁 Returns & Exchanges

We want you to be completely satisfied with your purchase. If something isn’t quite right, you have 30 days from the date of delivery to return or exchange your item.

✅ Eligibility for Returns

  • Items must be unused, in their original condition, and in the original packaging
  • Sale items are non-refundable

🔄 Exchanges

We offer replacements for defective or damaged items.
To request an exchange, email us at themysteriousjeweller@gmail.com before sending anything back.

📬 How to Return an Item

  1. Email us at themysteriousjeweller@gmail.com with your order number and reason for return.
  2. Send your item to:

The Mysterious Jeweller
Unit 23, Cornhill Market
Sincil Street
Lincoln, LN5 7ET
United Kingdom

  • Return shipping costs are the buyer’s responsibility.
  • We recommend using a tracked service — we can’t guarantee receipt otherwise.

💳 Refunds

Once your return is received and inspected, we’ll process your refund to the original payment method. This may take several working days depending on your bank.

If your refund hasn’t arrived:

  • Check your bank and credit card statement again
  • Contact your payment provider — processing times may vary
  • If you've done the above and still haven't received your refund, email us at themysteriousjeweller@gmail.com

❓ Need Help?

Questions about delivery, returns, or exchanges?
Drop us a line anytime at themysteriousjeweller@gmail.com.