Lifetime guarantee
💎 Lifetime Guarantee
At The Mysterious Jeweller, we craft our pieces to endure. As part of our mission to provide affordable, high-quality jewellery, we offer a lifetime guarantee on all items. This guarantee covers:
- Accidental Breakage
- Tarnishing
- Discolouration
- Skin Reactions (e.g., turning skin green)
If you experience any of these issues, simply email us at themysteriousjeweller@gmail.com with your order number and a photo of the item. We'll promptly arrange a replacement or provide store credit for you to choose another piece from our collection.
🛠️ How to Claim
- Email: Send your order number and a clear photo of the affected item to themysteriousjeweller@gmail.com.
- Review: Our team will assess your claim and respond within 2 business days.
- Resolution: Upon approval, we'll dispatch a replacement or issue store credit, based on your preference.
📌 Terms & Conditions
The guarantee applies to manufacturing defects and material faults.
It does not cover:
- Loss or theft
- Deliberate damage
- Normal wear and tear beyond the issues specified above
- Proof of purchase is required for all claims.
We reserve the right to deny claims that do not meet these criteria.
🤝 Our Commitment
Your satisfaction is our top priority. This lifetime guarantee underscores our confidence in the durability and craftsmanship of our jewellery. Should you have any questions or need assistance, don't hesitate to reach out to us at themysteriousjeweller@gmail.com.
Need further assistance? Visit our Contact Us page for more information.